Terms of service

OVERVIEW
Welcome to Naturelie Skincare! The terms “we”, “us” and “our” refer to Naturelie Skincare. Naturelie Skincare operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Naturelie Skincare is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

1. Acceptance of Terms

By visiting our website or purchasing from Naturelie Skincare, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use of the site.

2. Use of Our Website

You may not use our website or products for any illegal or unauthorized purpose.
You agree not to:

  • Copy, duplicate, or resell any part of our website or content
  • Attempt to hack or interfere with the security of our services
  • Make false or fraudulent purchases

3. Product Information & Disclaimer

Naturelie Skincare products are handcrafted using natural ingredients. While many customers experience positive results, we do not guarantee specific outcomes.

Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary depending on skin type, sensitivities, and usage.

If you have allergies, sensitivities, or medical concerns, please consult a dermatologist or healthcare professional before using our products.

4. Pricing & Availability

Product prices are subject to change without notice.
We reserve the right to:

  • Modify or discontinue products

  • Limit quantities of any item

  • Refuse any order at our discretion

5. Orders & Billing

By placing an order, you agree to provide accurate and complete information.
We may cancel or limit orders that appear to be:

  • Fraudulent
  • Placed by resellers or distributors
  • Incorrect or incomplete

If your payment fails, we may refuse your order until payment is corrected.

6. Shipping

Shipping times vary depending on location and demand.
We are not responsible for:

  • Delays caused by USPS, UPS, or other carriers
  • Lost or stolen packages after they have been marked as delivered

Customers are responsible for providing the correct shipping address.

7. Returns, Refunds & Exchanges

Please refer to our Return Policy for full details.
In general:

  • Opened or used skincare products cannot be returned
  • Unused items may be returned within 7 days Damaged
  • Incorrect orders will be replaced if reported within 48 hours

8. Personal Information

Your submission of personal information is governed by our Privacy Policy.
We do not sell or share your information with third parties except where necessary to operate our business (payment processing, shipping, etc.).

9. Intellectual Property

All content on this website — including text, images, logos, videos, labels, and product descriptions — is the property of Naturelie Skincare.
You may not copy, reproduce, or distribute our content without permission.

10. Limitation of Liability

Naturelie Skincare is not liable for:

  • Any allergic reactions, skin irritation, or misuse of products

  • Any damages resulting from use of the site or products

  • Delays, errors, or interruptions in service

You use our products at your own discretion.

11. Governing Law

These Terms of Service are governed by the laws of the United States and the state in which our business is registered.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Continued use of the site after changes indicates your acceptance of the updated terms.

13. Contact Information

For questions regarding these Terms of Service, contact us at: support@naturelieskincare.com